Returns
Returns Policy for BonBon Boutique
At BonBon Boutique, we are committed to providing our customers with high-quality products and excellent service. Our returns policy has been created in compliance with the Australian Consumer Law (ACL) and the Australian Competition and Consumer Commission (ACCC) guidelines to protect your rights as a consumer. Below are the terms and conditions for returning products purchased from BonBon Boutique.
1. Our Commitment
We uphold your rights under the Australian Consumer Law, which ensures that consumers have the right to a repair, replacement, or refund for goods that are faulty, damaged, or not as described. This policy outlines the process for returning items that fall under these categories.
2. Faulty or Damaged Products
If you receive a product that is faulty, damaged, or not as described:
- Timeframe: You may return the item within 30 days from the date of purchase.
- Conditions: The product must be returned in the same condition in which it was received. We may request photos of the item to help expedite the assessment.
- Process: Contact our customer service team at jacquinicolaides@gmail.com to report the issue and provide your order number, a description of the problem, and, if applicable, photos of the item.
- Outcome: We will assess the issue and offer a repair, replacement, or refund in accordance with the ACL.
3. Proof of Purchase
- Requirement: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.
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This returns policy is designed to ensure a seamless process for addressing faulty, damaged, or misrepresented products in line with the Australian Consumer Law and the ACCC’s guidelines.
At BonBon Boutique, we are committed to providing our customers with high-quality products and excellent service. Our returns policy has been created in compliance with the Australian Consumer Law (ACL) and the Australian Competition and Consumer Commission (ACCC) guidelines to protect your rights as a consumer. Below are the terms and conditions for returning products purchased from BonBon Boutique.
1. Our Commitment
We uphold your rights under the Australian Consumer Law, which ensures that consumers have the right to a repair, replacement, or refund for goods that are faulty, damaged, or not as described. This policy outlines the process for returning items that fall under these categories.
2. Faulty or Damaged Products
If you receive a product that is faulty, damaged, or not as described:
- Timeframe: You may return the item within 30 days from the date of purchase.
- Conditions: The product must be returned in the same condition in which it was received. We may request photos of the item to help expedite the assessment.
- Process: Contact our customer service team at jacquinicolaides@gmail.com to report the issue and provide your order number, a description of the problem, and, if applicable, photos of the item.
- Outcome: We will assess the issue and offer a repair, replacement, or refund in accordance with the ACL.
3. Proof of Purchase
- Requirement: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.
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This returns policy is designed to ensure a seamless process for addressing faulty, damaged, or misrepresented products in line with the Australian Consumer Law and the ACCC’s guidelines.